Returns & Exchanges – dharcomtb.com

Hassle-Free Returns Portal

◼ How to Initiate a Return

1. Enter Order Details
   • Order number
   • Email/ZIP code verification
2. Select Items to Return
   • Choose reason (size, style, etc.)
   • Request refund or exchange
3. Print Prepaid Label
   • USPS/UPS options available
   • Includes $100 insurance
4. Ship Within 14 Days
   • Drop off at any carrier location
   • Keep tracking number

◼ Return Policy Summary

✓ 30-Day Window: From delivery date
✓ Condition: Unworn, unwashed with tags
✓ Exceptions:

• Final sale items (marked at checkout)
• Undergarments/swimwear (hygiene reasons)
• Customized products

◼ Refund Processing

• Timeline: 3-5 business days after we receive return
• Method: Original payment (7-10 days for bank processing)
• Deductions:

• Original shipping costs
• $7 restocking fee for bulk returns (5+ items)

◼ Exchanges

For size/color changes:

1. Return original item first
2. Place new order with “EXCHANGE10” code for 10% discount

◼ International Returns

• Customer pays return shipping
• Refund excludes:

• Original shipping costs
• Customs/duties
  • Must include commercial invoice

◼ Damaged/Defective Items

Immediately:

1. Take photos of damage + packaging
2. Email to [email protected]
3. We’ll send replacement within 48 hours

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FAQ

❯ Can I return sale items?
Only if not marked “Final Sale” at purchase.

❯ Where’s my refund?
Track status in your returns portal. Contact us if >10 business days.

❯ No printer for label?
Request QR code for carrier scan at drop-off.